The Simple Rules of Professionalism & Resiliency in Real Estate


We have all been waiting for summer to start after such a long, brutal winter. I know my agents have also been impatiently waiting for the summer Real Estate Market to start. Well, it has started with a vengeance!

Being the broker I get to hear stories from my 100+ agents on challenges with multiple offers, crazy buyers/sellers and less than professional co-agents. I wish I could share with you a “Magic Potion” that would remove this craziness from our Real Estate world but of course that won’t happen. I will share with you what we practice and preach all the tie with our agents. 

We cannot control what we cannot control. We cannot control the agent on the other side of your transaction who is going to respond to you in a timely manner. We cannot control that this agent will act professional and responsible. We cannot control sellers who do the exact opposite that you recommended them to do. We cannot control buyers who back out of a transaction for no apparent reason. This is our world of Real Estate and chances are it isn’t going to change anytime soon.

But what we can control is ourselves. We coach our agents not to be “that guy or that girl” in a transaction. We preach all the time to “Never make it about the commission. Always make it about what is best for our client”. 

By following these simple rules of professionalism I hope this helps you to make your career in Real Estate more rewarding, less stressful and more satisfactory for your clients:

  1. Over Communicate. Beat your client and the co-agent to the punch on calling back first.
  2. Document everything in writing. If you are questioning a comment/question, seek first to understand. 
  3. Under Promise and Over Deliver. Never guarantee something that you are not 100% in control of.
  4. Keep in mind that you never know what someone may be going through at the time you are working with them. It could be a health issue, a family issue, a financial issue. Be compassionate. 
  5. Prepare your clients. Let them know you can only control yourself. You cannot control the actions of the other agent or the other party in the transaction. 
  6. Lastly, be patient. Be concise in your communication with clients and co-agents. Share your expectations on “time is of the essence” expectations. Follow up politely

My word for June is “Resiliency”. The definition is “The capacity to withstand or to recover quickly from difficulties; toughness. A great video on resiliency as explained by Dr. Taryn Marie is:

Please watch Ed Mylett’s podcast with Dr Marie. It is quite liberating!

I hope these ideas help make your world a little brighter and more enjoyable. If you would like to meet and learn more about myself and/or our company I would love to sit down and chat.  

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